Privacy Policy

Hangzhou Nature Sun-Shading Technical Co., Ltd. (NATURE AWNING)

Effective date: 14 August 2026

Website: https://www.natureawning.com/

1. Who We Are

This Privacy Policy explains how Hangzhou Nature Sun-Shading Technical Co., Ltd. (“NATURE AWNING”, “we”, “us” or “our”) collects, uses, shares and protects personal information when you visit our website, submit an inquiry, request distributor information, subscribe to updates or otherwise communicate with us.

Company address: No. 272 YangQiaoTou, TaiHuYuan Town, Lin’an District, Hangzhou, Zhejiang Province, China.

Privacy contact: info@natureawning.com

2. Information We Collect

2.1 Information You Provide

Depending on how you use the website, you may provide:

  • your name, email address, telephone number and other contact details;
  • company name, country or region, business type and market information;
  • products of interest, requested models, specifications, quantities and project details;
  • messages, inquiries, distributor applications, support requests and other correspondence;
  • your email address and subscription preferences when you join our newsletter; and
  • any files or information you voluntarily send to us.

2.2 Information Collected Automatically

When you visit the website, we and our service providers may automatically collect technical information such as IP address, approximate location, browser type, device type, operating system, referring page, pages viewed, session information, interactions with website features and cookie identifiers.

3. How We Use Personal Information

We may use personal information to:

  • respond to inquiries, quotation requests and technical support requests;
  • provide product, catalogue, technical and cooperation information;
  • evaluate distributor, dealer, OEM and ODM cooperation opportunities;
  • communicate about existing or potential business relationships;
  • send newsletters or marketing communications when you have requested or consented to them;
  • operate, maintain, secure and improve the website;
  • understand website usage and measure the effectiveness of our content;
  • prevent misuse, fraud and security incidents; and
  • comply with legal, regulatory, tax, accounting and contractual obligations.

4. Legal Bases Where Applicable

Where data-protection law requires a legal basis, we process personal information as necessary to respond to your request or take steps before entering into a contract, to perform a contract, for our legitimate interests in operating and developing our B2B business, with your consent, or to comply with legal obligations. Where processing is based on consent, you may withdraw consent at any time without affecting processing already carried out.

5. Contact and Distributor Forms

Information submitted through our contact, support, catalogue and distributor forms is used to review and respond to your request, provide relevant product or cooperation information, and maintain a record of our business communication. Please do not submit sensitive personal information through these forms.

6. Newsletter and Marketing Communications

If you subscribe to our newsletter, we may use your email address to send company, product, technical, exhibition or cooperation updates. You can unsubscribe at any time by using the unsubscribe method included in the message or by contacting us. Service or transaction-related messages are not marketing communications.

7. Analytics, Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve performance. We use Google Analytics and Google Tag Manager for measurement and tag management. More information is available in our Cookie Policy. Where required by applicable law, non-essential cookies will be used only after the required consent has been obtained.

8. Third-Party Services

The website may use or link to third-party services, including:

  • Google Analytics, Google Tag Manager and Google Maps;
  • Chaty and communication channels made available through the chat widget;
  • WhatsApp and other social or messaging platforms;
  • YouTube or other embedded media services;
  • website hosting, security, email and cloud service providers; and
  • professional advisers and service providers supporting our business operations.

These providers may process information under their own privacy policies. We encourage you to review the policies of a third-party service before using it. We do not control third-party websites or services.

9. How We Share Information

We do not sell personal information. We may share information with service providers that process it on our behalf, with affiliated or operational partners where necessary to respond to a request or perform a transaction, with professional advisers, or with public authorities when required by law. We may also disclose information in connection with a merger, restructuring, financing or transfer of all or part of our business, subject to appropriate safeguards.

10. International Data Transfers

NATURE AWNING is located in China and serves customers internationally. If you contact us from another country or region, your personal information may be transferred to and processed in China and in other countries where our service providers operate. Where required, we will use appropriate contractual, organisational or legal safeguards for international transfers.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining business records, managing potential or existing customer relationships, resolving disputes and meeting legal obligations. General inquiries that do not lead to an ongoing business relationship are normally reviewed for deletion or anonymisation after 24 months of inactivity. Newsletter information is retained until you unsubscribe or request deletion. Transaction, contract, accounting and warranty records may be kept for longer where required by law or legitimate business needs.

12. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

13. Your Rights and Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or a copy of your personal information; to object to certain processing; to withdraw consent; and to lodge a complaint with a competent data-protection authority.

To exercise a right, contact info@natureawning.com and provide enough information for us to identify your request. We may need to verify your identity before responding.

14. Children’s Privacy

Our website is intended for business users and is not directed to children. We do not knowingly collect personal information from children through the website.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services or legal obligations. The updated version will be posted on this page with a revised effective date.

16. Contact Us

For privacy questions or requests, contact:

Hangzhou Nature Sun-Shading Technical Co., Ltd.
No. 272 YangQiaoTou, TaiHuYuan Town, Lin’an District, Hangzhou, Zhejiang Province, China
Email: info@natureawning.com
Website: https://www.natureawning.com/